Frequently Asked Questions
Everything you need to know about your LUXE Lighter experience.
How do LUXE Lighters work without fuel?
LUXE Lighters utilize plasma arc technology or heating coils powered by a rechargeable lithium-ion battery. This eliminates the need for butane or lighter fluid, making them windproof and eco-friendly.
How long does the battery last on a single charge?
A full charge typically lasts between 100 to 200 ignitions depending on the model. You can easily recharge your lighter using the provided USB-C cable in approximately 60-90 minutes.
Are LUXE Lighters safe to use?
Yes, safety is our priority. Every LUXE Lighter features a safety lock switch, automatic 10-second shut-off protection, and short-circuit protection to prevent accidental ignition.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are processed within 24-48 hours, and domestic shipping usually takes 3-5 business days. Tracking information is sent via email immediately upon dispatch.
Do you offer a warranty on your electronics?
Every LUXE Lighter comes with a 12-month limited warranty covering manufacturing defects. If your device fails to charge or function correctly due to a hardware issue, we will replace it free of charge.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.